Milenco. Superb customer service
We have a Milenco Security Hand Rail on our 'van which acts as both a hand rail when open and a security bar across the closed 'van door. Very effective in both positions.
It's about 5 years old and recently the lock mechanism rusted up and jammed, locking the hand rail across the door in it's high security position and locking us well and truly out! Nothing would budge it. Luckily we have a side hatch that a small person can just squeeze through and gain access to the interior which enabled the fixing bolts to be undone and the door to be opened - phew!
I phoned Milenco on the off chance that I could buy the parts for a repair.To my pleasant surprise the charming woman of the phone said if I send it back they'll repair it free of charge! We just had to pay postage back to us. I was stunned and very grateful. True to their word they repaired it perfectly and in 2 days.
It's incredibly refreshing to find a company who stand behind their products. Designed and made in the UK too.
I have no connection with Milenco but do have some other products made by them. I need a new mirror and guess whose I'll be buying.
Bravo Milenco!