Fiat grills and Stone chips
In July we purchased an Auto-trail Vline 610. There had been a few issus and yesterday our van was due in for a minor repair at Brownhills Newark. The van is a 2014 Fiat Ducato Van. We parked our van on the overnight facillity and went to book ourselves in at reception. On our return to the van we noiticed a leak from the engine. We manged to get an engineer to come and have a look. What had happened is a tiny stone had hit the radiator and caused it to leak. It was after 3.45 and the engineer said that he would try Fiat but there "cut off" period for parts was 3.45!!. We were also told that the vehicle was now off the road. We had also booked a weekend away today 31/10/2014, so it was touch and go if we could go on our holiday. We were a little upset about this but hoping for the best. We were finally told that Fiat could not get a radiator until Monday. We had to cancel our holiday and then to add insult to injury we were also told that Fiat would not cover the repair under warranty and that we would have to pay the costs of £890.00!!!. We are putting this on the forum as we would like to know if anyone else as had the same problem. In our opinion the front grill is not "fit for purpose" it provides no protection to either the radiator or the air con cooling unit. We were told by Brownhills that only the 2014 model had this grill and after checking many vans yesterday found that the new model is much better and also other manufactuers have grills that provide good protection while still keeping the radiator cool. We are back home now after having to call different people to come and pick us up and take us back to the storage facility! it is difficlt to get a lift from people on a Friday as most of our friends work. Thanks to my father (retired) who came to our aid. I have made my complaint to Fiat for full recompense plus a new fit for purpose grill supplied and fitted for free as a good will gesture. If we keep the same grill we could have the same costly repair on our way home next week! If you have had the same problem then let me know.