late cancellation policy
As regular caravan club site uses for some years now we have always been very satisfied with the sites and services the club has to offer. However due to the recent adverse weather which has swept the country and advice from police and weather forecasters not to travel unless nessessary we had to cancel our weekend away which we have had booked for sometime. Whilst on the phone to the booking office explaining to to operator as to why we had to cancel i was read the policy on late cancelations. Having been a member for 5 years now i know this rule and totally understand why it came into force, however i think adverse weather should be taken into consideration as it is something we can not predict and should not be marked down as a breach in the booking terms and conditions .