Good service for faulty alarm

Slowdown

 

Not being backwards in complaining about poor service, I feel it is only fair to give credit when due.

When checking that my caravan was ready for collection after it’s annual service I was informed that the Fire Angle carbon monoxide alarm was faulty, did I want it fixed?  No problem I thought probably a new battery, I can do that.

 

After removing the unit cover and checking on line, I found that the battery is not replaceable,

but the unit has a ten year guarantee. My dealer suggested my best option was to contact the supplier Spruce Safety Products direct. A very helpful lady from the technical support team asked for a few details printed on the unit and informed me that a new unit would be sent ASAP.

 

Today less than 48 hours later I have received a brand new unit with a new seven year guarantee and a prepaid addressed envelope to return the old unit

If only all companies were the same.

 

David Fleet

Hereford