Elddis Caravan Warranty

chrisheg
chrisheg Forum Participant Posts: 3
edited September 2015 in Caravans #1

I have an Elddis Affinity 574 and this Summer the Intelligent Drive Control (IDC) unit faied.  Elddis have refused to replace the unit under Warranty because that component is only covered for the first year of the three year warranty.  I am now faced with
a bill over £800 to repair this 

I can not understand this as the information on the Elddis website about warranties states:-

"

At The Explorer Group Ltd we are confident that our new caravans and motorhomes are engineered using the latest manufacturing techniques and advanced materials technology ensuring that, when buying one of our products, you are buying the very best. We extend
this philosophy to our customers by offering long term peace of mind and reassurance through our extensive warranty cover.

Your warranty cover commences on the day your new caravan is purchased and comprises two key elements:

  1. Three year manufacturer's warranty
  2. Ten year body integrity warranty

Warranty cover Scope

This applies to all new Elddis, Compass, Xplore and Buccaneer products manufactured from 2012 model year onwards.

Three year manufacturer's warranty

Year 1 warranty - Covers all original components, including permanently fitted equipment forming part of the original product specification.

Year 2 and 3 warranty - Covers all original components, including permanently fitted equipment forming part of the original product specification, with the exception of the following items:

  • Microwaves
  • Tyres
  • Batteries
  • Windows and glass
  • Deterioration of exterior paint work
  • Soft furnishings, carpets and floor coverings
  • Entertainment equipment
  • Fluorescent tubes, bulbs, LEDs and fuses
  • Plastic and GRP exterior panels
  • Plastic products including A-frame covers, wheel spats and shower trays
  • Minor adjustment of blinds, hinges, catches, stays and doors"

Can anyone advise me what I should do?

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