Caravan repair times and procedures

Buzzbee
Buzzbee Forum Participant Posts: 6
edited June 2015 in Caravans #1

I have a Bailey Orion 430/4 - which we are delighted with, and it has no problems so far.  There was a spell when these 'vans had reports of water ingress due to a production problem - sealant had been missed out by an operative.  This involved the 'van
having to be returned to Bailey's in Bristol by the owner, at the owner's expense, and a long wait for the van being ready for collection.

I am not sure if this is still the case, but my Brother has a Coachman 'Van (2 years old) which had a problem with the front section which had cracked.  Coachman arranged for transportation from a dealer of my Brother's choice, and repaired and returned
it within 3 weeks. Brilliant service.

What are other peoples experience with manufacturers repair policies?  Bailey seem well behind in customer service.