Coachman 2016

thistleberry
thistleberry Forum Participant Posts: 13
edited March 2016 in Caravans #1

Took delivery of new coachman 565 end of feb and purchased new towing cover at a cost of £300 only to find no access to offside awning channel has anyone else had this problem?

 

 

Comments

  • dwlgll20
    dwlgll20 Forum Participant Posts: 139
    edited March 2016 #2

    I spoke to the Coachman representatives at the Caravan Show   about this. They stated it was a lack of communication with the awning rail supplier which caused this design fault. Sorry this will not help you but Coachman say they will have a redesigned awning
    rail by this summer. I did ask one of the salesmen one of the awning suppliers stand about it and was told I could put a notch in the offside rail!!! 

  • iffajobsworthdoing
    iffajobsworthdoing Forum Participant Posts: 94
    edited March 2016 #3

    There is another thread a way back discussing this problem on 2016 Coachman's.Noticed at the NEC that all Coachmans were "missing" the cut out in the offside awning rail, and the manufacturers reasons are frankly pretty poor.

    As an aside we have a 2012 Coachman Laser and the  towing cover we purchased is quite frankly crap. It actually slipped off the front of the van last time out, this dispite having been back to the suppliers twice for alterations.

    When I questioned how they could supply such rubbish the stock answer was the technical department think it's OK.

    Naturally anybody that comments on the cover, and there have been many, are told the name of the supplier and not to bother unless they own a Swift.

  • TheAdmiral
    TheAdmiral Forum Participant Posts: 506
    edited March 2016 #4

    Loads of people have complained, both here and on another forum that I sometimes frequent, and the way things are going with this Forum I will be frequenting more often

    Admiral

  • thistleberry
    thistleberry Forum Participant Posts: 13
    edited March 2016 #5

     Vistited my local dealership today from where i purchased van from and checked coachman vans on sale and noted all pastiche & vip models have no access point But vision models have why?

     

     

  • buzz00
    buzz00 Forum Participant Posts: 16
    edited March 2016 #6

    we have one.........

     

    [URL=http://s1376.photobucket.com/user/00buzz/media/20160220_141353_zpsfbush4ob.jpg.html][IMG]http://i1376.photobucket.com/albums/ah12/00buzz/20160220_141353_zpsfbush4ob.jpg[/IMG][/URL]

    Moderator Edit:

    http://s1376.photobucket.com/user/00buzz/media/20160220_141353_zpsfbush4ob.jpg.html

  • Ottis
    Ottis Forum Participant Posts: 2
    edited July 2016 #7

    We have a 2016 Coachman VIP with no cut out on off side, I sugested cutting my own with a dremmil or such like which would be an easy fix but I was soon told 10 year guarantee would be invalidated.

  • peterjohn
    peterjohn Forum Participant Posts: 7
    edited July 2016 #8

    Might I suggest if you want to purchase a towing cover that you tell the company that you were about to buy one from them but cannot fit it because of this problem? I would think that might prompt the company to get into discussions about how to put this
    right......Peter

  • Ottis
    Ottis Forum Participant Posts: 2
    edited October 2016 #9

    I asked at the Coachman stand at the NEC Oct show about this omition, reply; if you take your caravan back to the factory in Hull they will do the cut out at your expense. I e-mailed Coachman as I believe it is there error but I was amazed at ther response
    quote "The rail manufacturer & Coachman Caravans were not aware of the fitments of any aftermarket products that required the entry point" end quote.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited October 2016 #10

    The early Bailey Alutec vans also did not have an "offside awning rail"  i am not sure which company but there was a towing cover made that used  suction pads for the off side  

  • Merve
    Merve Forum Participant Posts: 2,333
    1000 Comments
    edited October 2016 #11

    It was Protec - I have one and it does work. Specialised Covers tried to copy but Protec took them to court  re copyright or something and I understand so they had to drop their version. 

  • Merve
    Merve Forum Participant Posts: 2,333
    1000 Comments
    edited October 2016 #12

    I asked at the Coachman stand at the NEC Oct show about this omition, reply; if you take your caravan back to the factory in Hull they will do the cut out at your expense. I e-mailed Coachman as I believe it is there error but I was amazed at ther response
    quote "The rail manufacturer & Coachman Caravans were not aware of the fitments of any aftermarket products that required the entry point" end quote.

    Write your comments here...That is so poor it defies logic ! What about Towing covers for a start? They should never have fitted them and demanded the rail manufacturer get it right! But hey! , it's only the muppets that buy caravans isn't it?  - total contempt
    for their customers!

  • johndailey
    johndailey Forum Participant Posts: 520
    100 Comments
    edited October 2016 #13

    Only slightly off topic. When a caravan is bought with a ten year guarentee and it is sold on. Is the next owner covered by the gaurentee for the remaining period?

  • Merve
    Merve Forum Participant Posts: 2,333
    1000 Comments
    edited October 2016 #14

    Yes they should be but only if they have signed it over properly to the new owner I bought a Bailey of 10 months old and notihfication  was sent to Bailey using a specific form. Bailey reissued the cover in my name.

  • johndailey
    johndailey Forum Participant Posts: 520
    100 Comments
    edited October 2016 #15

    Thanks for that Merve. Would the handover notification have to be sent by the new owner or the dealer? Off topic, I read Roadcraft (priodically).Recommended to me by an ex Traffic. VG important reading.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited October 2016 #16

    Thanks for that Merve. Would the handover notification have to be sent by the new owner or the dealer? Off topic, I read Roadcraft (priodically).Recommended to me by an ex Traffic. VG important reading.

    ..We sent ours off , there is a charge to change over (supriseUndecided)

  • Merve
    Merve Forum Participant Posts: 2,333
    1000 Comments
    edited October 2016 #17

    As JVB says, he sent his off but either can do it as long as Bailey gets the info. I can't remember a charge though?? Every driver who is serious about their driving should use 'Roadcraft' as their bible. I agree- excellent and life saving reading!! 

  • tigerfish
    tigerfish Forum Participant Posts: 1,362
    1000 Comments
    edited October 2016 #18

    I have to say that as a long term Coachman owner I am both surprised and dissapointed at the companies attitude over this.

    I suspect that as their long time customer services manager Trevor Baxter is now taking a back seat prior to retirement, things have slipped a bit.

    TF

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