Customer service?
Is this a dirty word these days with large conglomerates and medium sized firms?
MOH had a warning light on her car’s dash board relating to the engine – sensibly she pulled over contacted a garage who diagnosed a ‘Coil Failure’. The mfr. of her car (Nissan) took 5 phone calls, over 4 hours, before she could get a repair estimate from them. In the meantime she contacted a garage (a national chain) who did the job in 20 mins and found that their costs were below the manufacturers estimate.
What ever happened to buying a car and expecting the supplier to act with a degree of alacrity, assuming they want to retain your custom? And being competitive versus local garages?
Similarly Apple decided that they would repair her computer under guarantee if she could provide proof of purchase. Guess what? They agreed to send her a copy of the original invoice so that she in turn could send it back to them as proof of purchase! No - the original packing note (including the machine’s serial number) was not evidence enough, nor were the labels and shipping details on the box it arrived in.
Come back the 1960s when customer service meant something tangible, rather than a corporate aspiration as it is today.
Have you had poor customer service lately?