Unhappy with Isabella awnings repair dept
We bought a used Isabella sun canopy on Ebay but had to have a piece taken out of the roof to make it fit our Lunar Quasar. This was done very successfully by a local company and not by Isabella. We now have a Bailey Unicorn Saville which is slightly longer
than the Lunar. When we tried putting it up on the Bailey the sides would not reach thr ground - about 10 inches too short each side. The main reason being that although the caravan is only slightly longer than our Lunar, the Bailey is much higher. We spoke
to the people at Isabella and sent it off via a courier. We then had a phone call to say they were unable to do anything with it, and that the previous person who altered it had "butchered" it. I asked them just to put an extra piece in the roof, the measurements
for which we gave them, but they refused to touch it. Even said it was impossibile to put a complete new roof section in. I was quoted lots of technical reasons why it could not be done, How experienced are their people who do alterations because I am not
impressed with them at all. We now have the sun canopy back and it is unable to be used. Has anyone been refused a repair by Isabella? We will now contact the first company we used before, but their workload was very high and we thought Isabella would be
quicker.