Van dealer aftersales service poor quality
I have just collected my van from the selling (no longer my) dealer after it's 4th annual service. I cannot believe the total lack of care displayed by them. When I left it it was clean inside and out. On return it was filthy inside and with greasy hand
marks on the wheel arch, additionally the fridge door had a broken trim. The dealer denies the damage was anything to do with him but stated that his 'technician' did notice a crack in the fridge trim ( yea right!). No explination though as to how the broken
part was on the carpet near the fridge igniter extension button which was also on the floor! In the past I have used this dealer for warranty repairs (as we customers are forced to) and on
every occassion there has been poor work quality that I have had to get rectified. Absolutely no quality control at all. When I pointed this out to the Service manager he just shrugs his shoulders. Needless to say I will not be returning to
this near Oxford Bailey dealer to buy or for service even if he is the closest to my home in Beds. When is the industry going to treat us as the motor industry does? When my car is serviced it is returned pristine, fully valeted and both I and my property
are treated with consideration and respect. Heavans, the van industry sure has a long way to go before it comes even close to the motor industry with warranties, service and customer care! Mobile service for me in the future!