Tracker registration: a warning
Took delivery of a Bailey U2 on December 19th. Completed the Tracker paperwork, the dealer said he would fax it to Tracker so I would be covered straight away. I never received any confirmation from Tracker so on 25th January I emailed to ask if I was
registered. Got a reply back from Gina Kipping, she copied me in on an email to data processing for them to check and get back to me. Still nothing so yesterday I emailed her. She asked me to email my details again which i did, today still nothing so
i rang. gave my details and was then transferred to what may have been an overseas call centre. Spoke to a very helpful chap, gave my details, again. He found me straight away but said I WAS ON HOLD. So the Tracker had not been activated, I wasn't protected.
He has activated me and says I will get postal confirmation in 3 to 5 days. so the purpose of this post, apart from having a moan, is to warn members that if they don't get confirmation don't just presume, check. and check by phone because they obviously
can't be bothered to deal with email enquiries.