Lack of interest from Bailey customer service
This email was sent to bailey on Tuesday 4th June and i have had no response!
To: customerservices@baileyofbristol.co.uk
Cc:
Subject: 2011 Pegasus 2 Verona
Dear Bailey of Bristol
I am writing to you to inform you of my list of problems with my caravan. Your response, I am sure, will be that my dealer should be my first point of contact, which they have been the numerous times my caravan has had to be off road for repair, but they however did not build this caravan.
The caravan was purchased new at the end of May 2011. Below is the list of faults we have had to endure:
1-The blind units detatching from the GRP because the self drilling screws were overtightened
2-Toilet flush not working
3-Entry door handle not working
4-Trim panels above the heater warping and pulling the plastc edgeing from the GRP walls
5-Various overhed locker catches coming apart
6-Water heater blew
7-Heater duct to front blown air outlets runs uninsulated under the van loosing all heat in winter
8-Grill will not light
9-Toilet door would not close
10-Toilet flush not working AGAIN
11-Kitchen led downlights failed-WIRING FAULT
12-DAMP YES DAMP-washroom stripped out sealer missing washroom wood floor soaked
13-Hartel door blinds replaced twice
14-ATC unit failed
There are more faults on the van now
1-Mattress has a gap between the springs in the middle. It appears to be 2 single spring sets in a double mattress which are moving apart causing a hole in the middle of the mattress-backbreaking to sleep in
2-A crease has appeared in the bottom left corner of the front window surround. As the crease is behind the window edge and the van has worn a specialised tailored cover from new, impact damage is out of the question. This fault has led to DAMP AGAIN. WATER WAS RUNNING THROUGH THE WINDOW ON HOLIDAY LAST WEEK. I sealed where all the sealer tape had let go of the window rubber and stopped the water ingress.
I have attatched a picture and would like an explanation on the appalling quality of this caravan. I did not spend £16500 to tow my caravan to the dealer and back
I look forward to your response