That's what I call Service

Pippah45
Pippah45 Forum Participant Posts: 2,452
1000 Comments
edited November 2013 in Caravan & Motorhome Chat #1

I would like to give a pat on the back to Leisureshack in Nottingham for going above and beyond the call of duty.  I bought a Stronghold hitchlock from them about 3 years ago - but on my last trip the locking mechanism vanished from the front locker - I
thought it was safe in a basket but no it must have gone while travelling.  So I called them and thought I ordered a new locking bit (Not cheap but cheaper than a whole new one.  However the item that arrived yesterday was only a barrel type lock which doesn't
begin to fit.  So about 3.30 yesterday I called and explained the problem.  After about half an hour they came back to me with the news that they were sending me a complete new Hitchlock - which probably arrived about 3.30 today!  Is that a Goodwill Gesture
or what???  So perhaps somewhere to look if you are shopping for bits and pieces for your leisure pursuits.  There seems to be a lot of LACK of service around so I put forward Leisure Shack as one of the good guys!