Read the Warranty!!

countax
countax Forum Participant Posts: 112
edited February 2014 in Caravans #1

Just returned from the NEC show where we  purchased a new caravan...Sterling Quartz. We spent much time looking and asking questions before we made a decision to buy and warranty was a major part of our requests for information.

I'm not attempting to compare warranties here only to point out what I believe to be a smoke and mirrors  stance from one particular manufacturer.....Elddis. They provide a 12 month warranty on ABS panels however a 10 year water ingress on the body shell. I then asked specifically about a  situation whereby a panel cracked in month 13 of ownership. Their eventual reply was that it would not be covered UNLESS it was allowing water penetration. It took a lot of determined questioning directly to an  Elddis engineer in order to determine this. He also stated that all other manufacturers offered the same warranty...........I can reassure you that they do not......they offer more! Another statement made was that no Elddis caravan has been reported to them with a cracked panel!

So, buyer beware. Check the warranty. You only need it when you need it and that is when you may regret your purchase. Elddis....why do you have so little faith in your product?

Now, moving on, there appears to be a terrific opportunity for the CC to provide an IN DEPTH comparison of each manufacturers warranty. I won't hold my breath!