Elddis front panel crack
Just discovered a crack above the gas locker on my 2015 Avante 636, less than a year old! I knew about the issue with cracked rear panels but has anyone else experienced a crack in this area at the front?
Comments
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Trini, Did you get the runaround from Elddis? I emailed the dealer this morning and so far no response, as soon as i get home home i will dig out the VIN No for the van and contact Elddis.
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Trini, Did you get the runaround from Elddis? I emailed the dealer this morning and so far no response, as soon as i get home home i will dig out the VIN No for the van and contact Elddis.
Why do you want to contact Elddis as all they will do is refer you back to the dealer whose responsibility it is to sort out the issue?
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Surfer, In my experience the dealer is always slow to react and extremely unhappy to help, so the more pressure the better. Also, the more people who complain to manufacturers about these types of issues the better, obviously the van will go to the local
dealer for repair and that's only to be expected.0 -
Surfer, In my experience the dealer is always slow to react and extremely unhappy to help, so the more pressure the better. Also, the more people who complain to manufacturers about these types of issues the better, obviously the van will go to the local
dealer for repair and that's only to be expected.Bob, the manufacturer will just fob you off so in essence you are wasting your time, but that is your choice. Our preferred route if the dealer is lax is to contact the finance company as they own the caravan or get onto the credit card company if you used
a CC to pay a deposit.As the caravan was probably delivered to you after 1st October 2015, then you are covered under the Consumer Rights Act 2015 and thsi gives you a lot more protection than the Sale of Goods Act.
We have a Cruiser collected in July 2016 and on delivery a few hairline cracks were spotted around the off side grab handle and at the bottom of the opening for the front locker door. We chose to have a repair done rather than the front being replaced.
7BTW Elddis are not the only brand to be affected by carcks in the front panel so I am assuming that they all use the same manufacturer for front panels.
I hope the above does help you in some way to get the problem resolved as quick as possible.
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If you have only had the van for less than 6 months tell the dealer you are rejecting under the CR act (2015) that will focus their attention.
Give the clubs legal line a call - part of your membership benefit
I think it is a 2015 caravan as per the first post so would think that 6 months has well and truly passed. LOL!
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This see s to be a major design problem with the Eldiss range. The internet is full of complaints a d some seem to get replacements easily enough and others have to fight. My feeling is that getting it sorted depends on how good your dealer is. If you have
an issues make the dealer aware that it is their responsibility to put it right under the Sale of Goods Act or if bought after Septenber 2015 The Consumer Protection Act.Use the clubs helpline if you have problems, they must be world experts on this by now.
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Surfer, I agree the OP says the van concerned is 2015 however, English contract law is only concerned with the date the purchase was made, that is, when the contract to buy was 'performed'. defined as when the merchandise was accepted by the purchaser.
LOL
Please read my post and note the prefix 'IF'
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This see s to be a major design problem with the Eldiss range. The internet is full of complaints a d some seem to get replacements easily enough and others have to fight. My feeling is that getting it sorted depends on how good your dealer is. If you have
an issues make the dealer aware that it is their responsibility to put it right under the Sale of Goods Act or if bought after Septenber 2015 The Consumer Protection Act.Use the clubs helpline if you have problems, they must be world experts on this by now.
Swift, Lunar and other brands have similar issues as they probably all buy from the same manufacturer of panels. In a way it is not the fault of the manufacturer that they are supplied with inferior panels as these issues with the cracks will probably only
come to light once the customer has started using the caravan. I am guessing that the manufacturer cannot test the panels prior to fitment. after all the manufacturer gets in a load of bits and pieces from other companies and then assemblys the caravan.
I doubt if the manufacturer makes any components for a caravan.0 -
This see s to be a major design problem with the Eldiss range. The internet is full of complaints a d some seem to get replacements easily enough and others have to fight. My feeling is that getting it sorted depends on how good your dealer is. If you have an issues make the dealer aware that it is their responsibility to put it right under the Sale of Goods Act or if bought after Septenber 2015 The Consumer Protection Act.
Use the clubs helpline if you have problems, they must be world experts on this by now.
Swift, Lunar and other brands have similar issues as they probably all buy from the same manufacturer of panels. In a way it is not the fault of the manufacturer that they are supplied with inferior panels as these issues with the cracks will probably only come to light once the customer has started using the caravan. I am guessing that the manufacturer cannot test the panels prior to fitment. after all the manufacturer gets in a load of bits and pieces from other companies and then assemblys the caravan. I doubt if the manufacturer makes any components for a caravan.
Write your comments here...Swift, Lunar etc do not have the level of cracked panels that Elddis owners experience. Elddis have a tiny proportion of the market compared with Swift and Bailey yet significantly more reports of problems with front and rear panels. It is not helped by the fact that the Elddis warranty is both poor and misleading. Water ingress is covered for 10 years yet front and rear panels are only covered for 12 months. ONLY if a cracked panel is allowing water ingress would Elddis fund the repair once the caravan is 12 months old. Read the warranty carefully.
The concept that cracked panels are somehow not the fault of nor the responsibilty of any particular manufacturer requires a change of mindset for most people and is clearly not correct nor reasonable. The manufacturer is responsible No matter what the reason. Are you employed by Elddis by any chance?
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Write your comments here...Swift, Lunar etc do not have the level of cracked panels that Elddis owners experience. Elddis have a tiny proportion of the market compared with Swift and Bailey yet significantly more reports of problems with front and rear panels.
It is not helped by the fact that the Elddis warranty is both poor and misleading. Water ingress is covered for 10 years yet front and rear panels are only covered for 12 months. ONLY if a cracked panel is allowing water ingress would Elddis fund the repair
once the caravan is 12 months old. Read the warranty carefully.The concept that cracked panels are somehow not the fault of nor the responsibilty of any particular manufacturer requires a change of mindset for most people and is clearly not correct nor reasonable. The manufacturer is responsible No matter what the
reason. Are you employed by Elddis by any chance?The above post is not very factual and it gives no figures. All manufacturers offer the ame warranty on panels so not just Elddis.
In addition, under the Sale of Goods Act and the Consumer Rights Act 2015 the panels are covered for 6 years and not one year.
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Write your comments here...Swift, Lunar etc do not have the level of cracked panels that Elddis owners experience. Elddis have a tiny proportion of the market compared with Swift and Bailey yet significantly more reports of problems with front and rear panels.
It is not helped by the fact that the Elddis warranty is both poor and misleading. Water ingress is covered for 10 years yet front and rear panels are only covered for 12 months. ONLY if a cracked panel is allowing water ingress would Elddis fund the repair
once the caravan is 12 months old. Read the warranty carefully.The concept that cracked panels are somehow not the fault of nor the responsibilty of any particular manufacturer requires a change of mindset for most people and is clearly not correct nor reasonable. The manufacturer is responsible No matter what the
reason. Are you employed by Elddis by any chance?The above post is not very factual and it gives no figures. All manufacturers offer the ame warranty on panels so not just Elddis.
In addition, under the Sale of Goods Act and the Consumer Rights Act 2015 the panels are covered for 6 years and not one year.
Write your comments here...Hmmm. If you read the warranty provided by each manufacturer and ask questions of them then you will begin to appreciate that the warranty on panels, on caravans other than by Elddis, are different and better.
I repeat. The warranty on Elddis panels covers cracks for the first 12 months only. After 12 months and for the next 9 years the panel warranty only applies IF the crack allows water ingress hence their "10 year water ingress warranty" .
Rely on the Sale of Goods Act if you wish however many would rather purchase from a manufacturer which doesn't seek to confuse customers by its 10 year claim. Not all warranties are the same or equal as many owners of Elddis have found out to their cost.
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Hmmm. If you read the warranty provided by each manufacturer and ask questions of them then you will begin to appreciate that the warranty on panels, on caravans other than by Elddis, are different and better.
I repeat. The warranty on Elddis panels covers cracks for the first 12 months only. After 12 months and for the next 9 years the panel warranty only applies IF the crack allows water ingress hence their "10 year water ingress warranty" .
Rely on the Sale of Goods Act if you wish however many would rather purchase from a manufacturer which doesn't seek to confuse customers by its 10 year claim. Not all warranties are the same or equal as many owners of Elddis have found out to their cost.
A warranty is a worthless piece fo paper with no standing in law. Consumer Rights Act 2015 repalces Sale of Goods Act. Althouhg neither have any standing, check Swift warranty as it is the same as the Elddis warranty regarding panels. I am an Elddis owner
and had no issues with any claims which I have submitted to the dealer.I do not care if Elddis don't want to accept a warranty claim 3 years after purchase as it is the dealership's responsibility and not the manufacturer! The law is on the side of the consumer!
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Seems I cannot enlighten you any further.
Which manufacturer would you have build your caravan? One that hides behind a misleading warranty or one that is open? I know where my money is going next year and it's not the former.
BTW. You clearly haven't read through your own Elddis warranty never mind those provided by other manufacturers. I would suggest that going to your dealer armed with Sale of Goods Act is a rather heavy handed way of working with your dealer. I'd rather the SoGA was something to be used as a last resort. 0 -
Seems I cannot enlighten you any further.
Which manufacturer would you have build your caravan? One that hides behind a misleading warranty or one that is open? I know where my money is going next year and it's not the former.
BTW. You clearly haven't read through your own Elddis warranty never mind those provided by other manufacturers. I would suggest that going
to your dealer armed with Sale of Goods Act is a rather heavy handed way of working with your dealer. I'd rather the SoGA was something to be used as a last resort.Whatever makes you happy and floats your boat. I don't care where you want to spend your money as that is your perogative.
For your information the Sale of Goods Act is no longer applicable as it has been replaced by the Consumer Rights Act 2015.
No need to read through warranties as the law over rides any warranty which is deal between the dealer and the manufacturer!
Either way it is up to Bob to decide what he wants to do.
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