Insurance - 1 Negative + 2 positive results!
Those of you who have followed my thread, "Pothole damages vs Insurance Claim" and the 17-week fight I had to overturn my "Negative" claim, well here are the two positives. (This sight is as good as 'Watch Dog')
Positive 1. - My insurers and their Assessors both overturned their decisions and my claim was paid in full.
Positive 2 - The insurers read all comments posted here and paid particular attention to my comments directed at them.
I was contacted by their senior member of staff who was sympathetic, full of apology and promised me a full internal investigation to find out where I was let down.
Their findings and what information I gave has led them to monitor all future claims and procedures have been put in place to provide an even better service.
A resounding 'Result' and well done them for putting their hands up and get things sorted.
Dave