Bailey Pursuit Microwave
We are very new to caravanning, having bought our first when we both retired 3 years ago. We have in that time owned 2 vans as we faffed about to find a layout that suited. We had our first Pursuit 1 year and had to change the Daewoo microwave once as it
cut out due to overheating after 10 mins. We have had this one less than 2 years, the microwave has been changed 3 times for the same reason. But now this 4th one is cutting out for no reason at all. It just stops cooking. If I press the start button it starts
again. Occasionally you can see the clock numbers flashing on and off beneath the cooking time too.
Every time I speak to Bailey they won't discuss I have to 'pick it up with my dealer'. My dealer doesn't see the issue and says its under guarantee we'll just keep changing them! No one seems to see the inconvenience of it all! Anyone had similar problems
and how did you deal with it?
Thanks
Comments
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Not a problem that we have had. A doubt that the microwave has been used except for making scrambled eggs occasionally or instant porridge. Neither requires long times. It does strike me that there seems little ventillation to most microwaves fitted in caravans
and I would have though overheating likely. Short of increasing the ventillation or using fans perhaps I can't offer any suggestions. Because we use ours rarely and so briefly we even use fridge vent covers to reduce any draughts. Doubt that ours is used more
than 10 times in 85 nights away and then probably in short bursts.0 -
Thanks for the reply, we know the first 3 times was overheating as it cut out totally and we couldn't use it again until it had cooled. So the dealer increased the ventilation around it. We were only doing Jacket potatoes!
This time it just stops cooking and doesn't cut out totally. I think what I really want to know is has anyone succesfully dealt with Bailey/dealer over a better quality one. Instead of a £30:microwave we pay £150 for?
We don't use ours much but the wife likes porridge for breakfast she puts it on for 2 mins and it cuts out with 30 secs left everytime. Press the start and it cuts out 15 secs later! Very frustrating! We sometimes bring a home cooked meal for the first
night too reheating that is a nightmare of standing and pressing buttons every few seconds.0 -
I have heard of a problem like yours before ,the Microwaves are in an enclosed area(not good) as some are not getting enough ventilation, as when used for extended periods they overheat and cut out,
We have a series iv pegasus and the microwave is now not so enclosed,
Have you sent an Email to Bailey ,pointing out,that you are still having a problem as i dought your dealer will bother , as they get paid an ammount? every time they change it, and what happens to the "faulty" ones
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Yes, spoken to Bailey they keep sending us back to the dealer!
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Just buy a £30 one then and find out if it really is any better.
I would take the microwave out myself (in my Bailey it is just two screws) and find out how well it works in the open. I have had built-in microwaves in home kitchen and and two 'vans and never any overheating. In fact, in my current 'van there is a strip
of gaffer tape below the microwave to cut down the draughts.There is possibly something not right with the carpentry in your particular 'van that is causing repeated failure.
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Is it any wonder Bailey have stopped giving out their telephone number if they are getting enquiries like this?
Go back to your dealer. It's nothing to do with Bailey.
...Swift manage? and as the majority of "dealers"are prone to "pass off" any problems after they have your money (unless they can make more)
The fridge problem that i mentioned was as far as our dealer and another dealer i spoke to was unheard of? until other owners i spoke to were getting the same response,
Since I emailed Bailey they arranged for Dometic to attend on site where we were staying ,and who also fixed two othe vans with the some Geman made Dometic Fridge
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This is my first query on this forum and I expected to get some sharing of experiences as I asked for and not advice about the cause as I have already pursued numerous fixes. Including the carpentry being changed by the dealer.
I am shocked at the suggestion that a manufacturer can devolve responsibilty for such an expensive item. I think I will pursue Bailey once more. Thank you to those who have replied.
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I think eeryone is pointing out that your contract is with the supplying dealer and not with the manufacturer in this case Bailey. Maybe you should take legal advice, ( I think that the CC have a legal help line). The problem is trivial in the sense the
dealer just replaces the microwave with a new one, it is inconvient to you both in terms of loss of use and the time and expense of taking it back to the dealer. Perhaps you should consiider charging for fuel and hassle?0 -
I am shocked at the suggestion that a manufacturer can devolve responsibilty for such an expensive item. I think I will pursue Bailey once more. Thank you to those who have replied.
its not "contractually" Baileys responsibility - your contract is with your dealer (who in turn may deal with Bailey OR stop selling Bailey products if the result of their sales causes them such problems or frustration after the sale of such goods that it is not worth their while to continue selling those products)
To the problem - you said earlier ones cut out completely (an obvious fault) are the latter ones the exact same model?
Where I am going with this is that many microwaves have a "quick start" function - press start and it will heat for 15 / 30 / 60 seconds on full power. From my own experience, many models are also very unintuitive to use with respect to choosing power level or time - with one wrong button press canacelling the settings already chosen… could this be happening (program chosen, inadvertently cancelled and then "quick start" invoked)?
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Yes I can see the contract would be with the dealer.
It is definitly not a case of pressing the wrong buttons. Its a very eads to use microwave. No program chosen or cancellef just timing set.
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Yes, spoken to Bailey they keep sending us back to the dealer!
Write your comments here...personally, I think microwave ovens are so cheap these days, i would be tempted to just measure up the original Daewoo and buy a replacement of another make but the same dimensions.You can even get more versatile, grill type models
as well. My Dealer is 60 miles away, so going backwards and forwards would waste more fuel, than the cost of a microwave. This is a Daewoo problem, not really a Bailey one. Although we have a Daewoo microwave in our kitchen at home, that hasnt missed a beat
in 4 years.0 -
Four failures would tend to indicate either user error or faulty installation.
Get the dealer to check the installation has been carried out to the correct specifications.
If you are doing baked potatoes frequently considerable amounts of water will be released every time. Check where this water is going
Good luck .
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Personally, I think Bailey are at fault, although your contract is with your dealer. The microwave has inadequate ventilation for more than a few minutes of use. Fortunately we only use ours for cooking the veg such as beans or broccoli, which only takes
4 to 5 minutes. So far so good. The microwave in the van is no different in design to the one at home. No cooling fans or anything. The one at home came with instructions to insure significant clearance to the sides, back and above. Basically I think Bailey
just fit them and hope for the best, knowing that a fire is very unlikely due to the safety cut outs.0 -
Okay thanks to everyone, I agree I still think its Baileys issue. It's like buying a car and having to change the radio yourself after purchase!
I spoke to the dealer again today who agrees the 1st 3 times it was a fitting issue that's why they changed the carpentry in the van. But it's the microwave wth a faulty circuit this time! So another trip to changevit but I've asked for it to be done when
it's serviced in December.Thanks everyone
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Our last caravan had a microwave although as it was branded Avondale I do not know what make it was but we had it six years without a problem. Our Lunar has a Daewoo and so far two and a half years in it is still going. My feeling is that it is the instalation
as I seem to remember another thread on the subject with Bailey being the manufacturer there.0
